Include Homeowner Data in Webhook Package

Summary: We request the inclusion of homeowner data (e.g., name, phone number) in the existing webhook package to enable personalized and automated communication with homeowners.

Objective: This feature will allow us to:

• Send custom SMS notifications upon booking confirmation through Zapier.

• Example use case: request Google reviews after job completion.

• Allow us to send custom "getting ready" checklists depending on the service/packages.

• Allow us to upsell services to the homeowner instead of the agent.

• Allow the homeowner to reschedule the appointment without agent involvement.

Benefits:

• Enhanced Customer Experience: Personalized communication leads to higher satisfaction and loyalty.

• Operational Efficiency: Automating communications reduces manual workload.

• Increased Engagement: Timely prompts for reviews boost feedback and engagement.

Technical Requirements:

• Webhook Payload Enhancement: Include homeowner data securely in the webhook package.

Conclusion: Incorporating homeowner data in the webhook package will significantly improve our automation capabilities and enhance the overall user experience. We look forward to a positive response to this request.

Thank you for considering this feature request.