Locked Out of my Admin Portal and Photographer Portal

Have any of you experienced anything like this, and might you have some wisdom for us?

We’ve been completely locked out of our Admin Portal and the Photographer Portal for four days - Wow. Spiro has exhaused every measure they can think of to get us back in, but they say it is an issue caused by my internet provider (T-Mobile) blocking Spiro’s domain. They also say there are similar issues with Spectrum and Comcast.

They offered the following steps as a work-around:

T-Mobile:

1. Log on to your T-Mobile account

2. Go to Profile

3. Family Controls

4. Web Guard, and disable Web Guard or switch to Low security

But this did not work.

We have exhaused every solution offered and we remain locked out. I’m asking if any of you have found a solution for this? Please let me know.

Many thanks,

Ken